The following citations represent the scholarly and/or creative works attributed to East Tennessee State University faculty with SelectedWorks profiles. Browse the Management and Marketing Expert Gallery to view their SelectedWorks Profiles.
If you are ETSU faculty and want your works to be included, please request a SelectedWorks profile by emailing your CV to digilib@etsu.edu.
Articles
Your Workers May Be Contingent but Your Liability for Them Is Certain: Part III: Other Employment Issues., Clifford M. Koen, Michael S. Mitchell, and Stephen M. Crow (2010)
Your Workers May Be Contingent, but Your Liability for Them Is Certain: Part II: Issues Under Federal Employment and Labor Legislation., Clifford M. Koen, Michael S. Mitchell, and Stephen M. Crow (2010)
Cross-Cultural Differences in the Effects of Abstract and Concrete Thinking on Imagery Generation and Ad Persuasion, Beichen Liang and Joseph Cherian (2010)
Concrete Thinking or Ideographic Language: Which Is the Reason for Chinese People's Higher Imagery-Generation Abilities?, Beichen Liang, Joseph Cherian, and Yili Liu (2010)
Emotional Responses to Performance Feedback: Implications for Organizations, Lorianne D. Mitchell (2010)
Your Workers May Be Contingent, but Your Liability for Them Is Certain: Part I: Employment Status and Fair Labor Standards Act Issues, Michael S. Mitchell, Clifford M. Koen, and Stephen M. Crow (2010)
Sustainability Comes to Management Education and Research: A Story of Coevolution, Jean G. Stead and W. E. Stead (2010)
Western Hemispheric Trade Agreements and Sustainability: Lesson From Butterflies, Hummingbirds, and Salty Anchovies, V. van Miller, Charles T. Crespy, Kurt H. Loess, and José A. Renau (2010)
Testing a Branch Performance Model in a New Zealand Bank, Ugur Yavas, Emin Babakus, and Nicholas J. Ashill (2010)
The Role of Customer Orientation as a Moderator of the Job Demand-Burnout-Performance Relationship: A Surface-Level Trait Perspective, Emin Babakus, Ugur Yavas, and Nicholas J. Ashill (2009)
A Tactician's Approach to Entrepreneurial Ventures: Phased-Structuring as a Model for Commercialising Innovations, Andrew J. Czuchry and Andrew J. Czuchry (2009)
A Systematic Approach to Promoting Effective Innovation: A Conceptual Framework and Managerial Implications, Andrew J. Czuchry, Mahmoud M. Yasin, and Thomas C. Peisl (2009)
Benchmarking Competitive Methods and Strategic Choices of Portuguese SMEs: Traditional Practices and New Realities, Carlos F. Gomes, Mahmoud M. Yasin, and João V. Lisboa (2009)
Enhancing Competitiveness Through Effective Adoption and Utilisation of Advanced Manufacturing Technology: Implications and Lessons Learned, Michael H. Small, Mahmoud M. Yasin, and Andrew J. Czuchry (2009)
Effective Managerial Performance and Education: Towards Closing the Gaps, Mahmoud M. Yasin, Carlos F. Gomes, and Filipe Almeida (2009)
Modeling Patronage Behavior: A Tri-Partite Conceptualization, Ugur Yavas and Emin Babakus (2009)
Retail Store Loyalty: A Comparison of Two Customer Segments, Ugur Yavas and Emin Babakus (2009)
The Role of Quality Improvement Initiatives in Healthcare Operational Environments: Changes, Challenges and Responses, Jafar Alavi and Mahmoud M. Yasin (2008)
Benchmarking in a Multiple Criteria Performance Context: An Application and a Conceptual Framework, Mário Augusto, João Lisboa, Mahmoud Yasin, and José Rui Figueira (2008)
Does Customer Sex Influence the Relationship Between Perceived Quality and Share of Wallet?, Emin Babakus and Ugur Yavas (2008)
The Effects of Job Demands, Job Resources and Intrinsic Motivation on Emotional Exhaustion and Turnover Intentions: A Study in the Turkish Hotel Industry, Emin Babakus, Ugur Yavas, and Osman M. Karatepe (2008)
Project Management in the Context of Organizational Change: The Case of the Portuguese Public Sector, Carlos Gomes, Mahmoud M. Yasin, and João V. Lisboa (2008)
Offshore Employment Practices: An Empirical Analysis of Routines, Wages and Labour Turnover, Kurt Loess, Van V. Miller, and David Yoskowitz (2008)
Monetary Donations to Charitable Organizations, Glen Riecken and Ugur Yavas (2008)
Executive Courage in the Palestinian Organizational Culture: An Exploratory Investigation, Mahmoud Yasin, Jafar Alavi, and Fifi H. Saba (2008)
Service Provider-Customer Similarities and Disparities: A German Study, Ugur Yavas, Martin Benkenstein, and Michael Holtz (2008)
The Effects of Perceived Management Concern for Frontline Employees and Customers on Turnover Intentions: Moderating Role of Employment Status, Aliosha Alexandrov, Emin Babakus, and Ugur Yavas (2007)
E-Commerce Practices in the Arabian Gulf GCC Business Culture: Utilisation and Outcomes Patterns, Rafi Ashrafi, Mahmoud M. Yasin, Andrew J. Czuchry, and Yousuf AlHinai (2007)
Effective Marketing of Technical Innovation, Andrew J. Czuchry and Mahmoud M. Yasin (2007)
An Investigation of Information Availability and Sharability for Organisational Performance Measures, Carlos Ferreira Gomes, Mahmoud M. Yasin, and João V. Lisboa (2007)
An Empirical Investigation of Manufacturing Performance Measures Utilization: The Perspectives of Executives and Financial Analysts, Carlos F. Gomes, Mahmoud M. Yasin, and João V. Lisboa (2007)
The Dimensionality and Utilization of Performance Measures in a Manufacturing Operational Context: Organizational Change Implications, Carlos F. Gomes, Mahmoud M. Yasin, and João V. Lisboa (2007)
The Effectiveness of Hospitality Service Operations: Measurement and Implementation Concerns, Carlos F. Gomes, Mahmoud M. Yasin, and João V. Lisboa (2007)
The Measurement of Operational Performance Effectiveness: An Innovative Organisational Approach, Carlos F. Gomes, Mahmoud M. Yasin, and João V. Lisboa (2007)
The Effectiveness of Quality Improvement Initiatives in Service Operational Context, Mahmoud M. Yasin and Jafar Alavi (2007)
An Analysis of E-Business Practices in the Arab Culture: Current Inhibitors and Future Strategies, Mahmoud M. Yasin and Ugur Yavas (2007)
Gender-Based Differences in Customer Perceptions of Frontline Employee Performance: A Banking Study in New Zealand, Ugar Yavas, Emin Babakus, and Nicholas J. Ashill (2007)
Perceived Uncertainty, Networking and Export Performance: A Study of Nordic SMEs, Emin Babakus, Ugur Yavas, and Antti Haahti (2006)
Key Performance Factors of Manufacturing Effective Performance: The Impact of Customers and Employees, Gomes Carlos, Yasin Mahmoud, and Lisboa João (2006)
Performance Measurement Practices in Manufacturing Firms: An Empirical Investigation, Carlos Gomes, João V. Lisboa, and Mahmoud M. Yasin (2006)
Does Gender Moderate the Effects of Role Stress in Frontline Service Jobs?, Osman Karatepe, Ugur Yavas, Emin Babakus, and Turgay Avci (2006)
An Empirical Investigation of Quality Improvement Initiatives in for-Profit and Not-for-Profit Hospitals: Environmental, Competitive and Outcome Concerns, Phillip Miller, Mahmoud M. Yasin, and Thomas W. Zimmerer (2006)
The Influence of Fear of AIDS and Expectancies About Employees With AIDS on the Decision to Fire Employees With AIDS, Michael Vest, Jon C. Carr, Karen A. Tarnoff, and Jusanne M. Vest (2006)
E-Commerce Implementation Challenges: Small to Medium-Sized Versus Large Organisations, Mahmoud Yasin, Andrew J. Czuchry, Maria Gonzales, and Paul E. Bayes (2006)
Satisfaction With Optometric Services in Germany: A Dyadic Perspective, Ugur Yavas, Martin Benkenstein, and Michael Holtz (2006)
Dimensions of Advertising Attitudes: Congruence Between Turkish and New Zealand Consumers, Nicholas J. Ashill and Ugur Yavas (2005)
Importance of Information Sources and Media Evaluations: A CrossNational Study, Nicholas J. Ashill and Ugur Yavas (2005)
An Application of a Multi-Criteria Approach to Assessing the Performance of Portugal's Economic Sectors: Methodology, Analysis and Implications, Mário Augusto, José Figueira, João Lisboa, and Mahmoud Yasin (2005)
Gender Effects on Relational and Core Service Dimensions of Hotel Choice Decisions: An Economics of Information Perspective, Emin Babakus, Ugar Yavas, and Sevgin Eroglu (2005)
Cooperative Strategy, Knowledge Intensity and Export Performance of Small and Medium Sized Enterprises, Antti Haahti, Vivekananda Madupu, Ugur Yavas, and Emin Babakus (2005)
The Effect of Customer Satisfaction With Leisure Services on Behavioral Intentions: A Study of Visitors to Santapark in Lapland, Antti Haahti and Ugur Yavas (2005)
Measuring Service Quality of Banks: Scale Development and Validation, Osman M. Karatepe, Ugur Yavas, and Emin Babakus (2005)
A Shift-Share Analysis Approach to Understanding the Dynamic of the Portuguese Tourism Market, Mahmoud Yasin, Jafar Alavi, and Filipe Sobral (2005)
Competing for Guests: An Application of Extended Quadrant Analysis, Ugur Yavas and Emin Babakus (2005)
Dimensions of Hotel Choice Criteria: Congruence Between Business and Leisure Travelers, Ugur Yavas and Emin Babakus (2005)
Assessing Performance of Multi-Hospital Organizations: A Measurement Approach, Ugur Yavas and Natalia Romanova (2005)
Modeling Consumers' Choice Behavior: An Application in Banking, Emin Babakus, Sevgin Eroglu, and Ugur Yavas (2004)
An Applied E-Business Approach for Reinsurance Services, Andrew J. Czuchry, Mahmoud M. Yasin, and Florian Sallmann (2004)
An Examination of Manufacturing Organizations' Performance Evaluation Analysis, Implications and a Framework for Future Research, Carlos F. Gomes, Mahmoud M. Yasin, and João V. Lisboa (2004)
A Multi-Attribute Approach to Understanding Image of a Theme Park: The Case of Santapark in Lapland, Antti Haahti and Ugur Yavas (2004)
The Profitability of Customer-Targeted Quality Improvement Efforts: An Empirical Examination, Mahmoud Yasin, Elisabete Correia, and João Lisboa (2004)
Maintaining the Quality Focus in the Business-to-Business Auction Model, Mahmoud M. Yasin, Andrew J. Czuchry, and Paul E. Bayes (2004)
TQM Practices in Service Organizations: An Exploratory Study Into the Implementation, Outcome and Effectiveness, Mahmoud M. Yasin, Murat Kunt, Jafar Alavi, and Thomas W. Zimmerer (2004)
Benchmarking Jit: An Analysis of Jit Implementations in the Manufacturing Service and Public Sectors, Mahmoud M. Yasin, Marwan Wafa, and Michael H. Small (2004)
Bank Choice Behavior of Small and Medium-Sized Construction Firms, Ugur Yavas, Emin Babakus, and Sevgin Eroglu (2004)
Customer Complaints and Organizational Responses: A Study of Hotel Guests in Northern Cyprus, Ugur Yavas, Osman M. Karatepe, Emin Babakus, and Turgay Avci (2004)
Ontogenetic Quinpirole Treatments Fail to Prime for D2 Agonist-Enhancement of Locomotor Activity in 6-Hydroxydopamine-Lesioned Rats, Ryszard Brus, Richard M. Kostrzewa, Preemyslaw Nowak, Ken W. Perry, and John P. Kostrzewa (2003)
The Effectiveness of Quality Efforts in the Portuguese Business Culture: An Empirica Investigation, Elisabete Correia, João Lisboa, and Mahmoud Yasin (2003)
Improving E-Business With a Baldrige-Based Methodology, Andrew J. Czuchry and Mahmoud M. Yasin (2003)
Managing the Project Management Process, Andrew J. Czuchry and Mahmoud M. Yasin (2003)
Advanced Manufacturing Technology Adoption and Performance: The Role of Management Information Systems Departments, Michael H. Small and Mahmoud Yasin (2003)
Factors Influencing a Manager's Decision to Discipline Employees for Refusal to Work With an HIV/AIDS Infected Coworker, Michael J. Vest, Karen A. Tarnoff, Jon C. Carr, Jusanne M. Vest, and Fabius P. O'Brien (2003)
Realities, Threats and Opportunities Facing the Portuguese Tourism Industry, Mahmoud Yasin, Jafar Alavi, Filipe Sobral, and João Lisboa (2003)
Organizational Modifications to Support JIT Implementation in Manufacturing and Service Operations, Mahmoud M. Yasin, Michael H. Small, and Marwan A. Wafa (2003)
A Synergistic Problem-Solving Approach to Meeting Challenges in Retail Organizations, Mahmoud M. Yasin and Ugur Yavas (2003)
Time-Based Differentiation – an Old Strategic Hat or an Effective Strategic Choice: An Empirical Investigation, Rui Jácome, João Lisboa, and Mahmoud Yasin (2002)
An Institutional Analysis of the US Foreign Sales Corporation, Van V. Miller and Kurt Loess (2002)
An Examination of the Impact of Economics Variables and Cultural Values on Iranian Business Organisations, Mahmoud M. Yasin, Jafar Alavi, and Thomas W. Zimmerer (2002)
Effective Strategic and Operational Practices of Manufacturing, Service, and Public Sector Organizations: An Empirical Examination, Mahmoud M. Yasin and Marwan Wafa (2002)
An Empirical Investigation of the Effectiveness of Contemporary Managerial Philosophies in a Hospital Operational Setting, Mahmoud M. Yasin, Linda W. Zimmerer, Phillip Miller, and Thomas W. Zimmerer (2002)
Improving Service Quality in the Hospitality Industry: A Framework, Mahmoud M. Yasin and Ugur Yavas (2001)
Modified Importance-Performance Analysis: An Application to Hospitals, Ugur Yavas and Donald J. Shemwell (2001)
Enhancing Organizational Performance in Banks: A Systematic Approach, Ugur Yavas and Mahmoud M. Yasin (2001)
A Systematic Approach to Tourism Policy, Jafar Alavi and Mahmoud M. Yasin (2000)
Iran’s Tourism Potential and Market Realities: An Empirical Approach to Closing the Gap, Jafar Alavi and Mahmoud M. Yasin (2000)
An Open System Approach to Process Reengineering in a Healthcare Operational Environment, Andrew J. Czuchry, Mahmoud M. Yasin, and Joel Norris (2000)
The Effectiveness of Strategies Employed by Dominant Firms in the Portuguese Crystal Glass Industry: An Empirical Investigation, Alzira Marques, João Lisboa, Thomas W. Zimmerer, and Mahmoud M. Yasin (2000)
Assessing a Place to Live: A Quality of Life Perspective, Glen Riecken, Don Shemwell, and Ugur Yavas (2000)
Effectiveness of Business Strategies in the Portuguese Culture: An Empirical Investigation, Gabriel Silva, João Lisboa, and Mahmoud M. Yasin (2000)
Human Factors in the Adoption and Performance of Advanced Manufacturing Technology in Unionized Firms, Michael H. Small and Mahmoud Yasin (2000)
Eco-Enterprise Strategy: Standing for Sustainability, Jean Garner Stead and Edward Stead (2000)
An Open System Approach to Higher Learning: The Role of Joint Ventures With Business, Mahmoud M. Yasin, Andrew J. Czuchry, James Martin, and Ray Feagins (2000)
Service Quality and Relationship-Oriented Outcomes in the Hair-Care Services: An Analysis of Differences Between Males and Females, Ugur Yavas, Zeynep Bilgin, and Donald J. Shemwell (1999)
Environmental Compliance in Manufacturing: Interpreting Industry Perceptions That We Do but They Don't, Michael M. McKinney and Phillip E. Miller (1998)
Analyzing Effects of Regulatory Compliance in Manufacturing, Phillip E. Miller and Michael M. McKinney (1998)
Seven Best Practices for Creating a Sales Culture: Transitioning From an Internally-Focused, Transaction-Oriented Culture to a Customer-Focused, Sales-Oriented Culture, Donald J. Shemwell and Ugur Yavas (1998)
Customer-Service Provider Relationships: An Empirical Test of a Model of Service Quality, Satisfaction and Relationship-Oriented Outcomes, Donald J. Shemwell, Ugur Yavas, and Zeynep Bilgin (1998)
Institutionalizing Environmental Performance in US Industry: Is It Happening and What if It Does Not?, E. Stead, M. M. McKinney, and J. G. Stead (1998)
Congregate Care Facility Selection: A Conjoint Approach, Donald J. Shemwell and Ugur Yavas (1997)
Service Quality in the Banking Sector in an Emerging Economy: A Consumer Survey, Ugur Yavas, Zeynep Bilgin, and Donald J. Shemwell (1997)