An Open System Approach to Process Reengineering in a Healthcare Operational Environment
Document Type
Article
Publication Date
3-1-2000
Description
The objective of this study is to examine the applicability of process reengineering in a healthcare operational environment. The intake process of a mental healthcare service delivery system is analyzed systematically to identify process-related problems. A methodology which utilizes an open system orientation coupled with process reengineering is utilized to overcome operational and patient related problems associated with the pre-reengineered intake process. The systematic redesign of the intake process resulted in performance improvements in terms of cost, quality, service and timing.
Citation Information
Czuchry, Andrew J.; Yasin, Mahmoud M.; and Norris, Joel. 2000. An Open System Approach to Process Reengineering in a Healthcare Operational Environment. Health Marketing Quarterly. Vol.17(3). 77-88. https://doi.org/10.1300/J026v17n03_06 PMID: 11010221 ISSN: 0735-9683