Title
Benchmarking in a Multiple Criteria Performance Context: An Application and a Conceptual Framework
Document Type
Article
Publication Date
1-1-2008
Description
This article presents a conceptual benchmarking framework which applies a multiple criteria approach to assess performance. In the process, a multiple criteria procedure is used to assess the performance of three hundred and ninety two (392) Portuguese firms. Based on the results of this procedure, a conceptual framework is devised to facilitate addressing relevant benchmarking implications. The framework is designed to provide a conceptual linkage between the performance measurement methodology and the organizational benchmarking system.
Citation Information
Augusto, Mário; Lisboa, João; Yasin, Mahmoud; and Figueira, José Rui. 2008. Benchmarking in a Multiple Criteria Performance Context: An Application and a Conceptual Framework. European Journal of Operational Research. Vol.184(1). 244-254. https://doi.org/10.1016/j.ejor.2006.10.052 ISSN: 0377-2217