Building a Broadband Community With a Baldrige Based Approach
Document Type
Conference Proceeding
Publication Date
1-1-2015
Description
This article makes a contribution by providing a conceptual framework for transforming the innovative use of information technology into business growth by simultaneously solving the combined technology and business problem. A total systems approach is facilitated by deploying the National Baldrige Criteria for Performance Excellence for evaluating business model improvements while embedding the disruptive use of information technology. See Clayton M. Christensen's pioneering work1. A key finding of this applied research is that by concurrently solving the business and technology innovations far greater financial success can be realized than when the engineering and engineering management functions are treated independently or in series. Leadership and technical leaders from all areas look for innovative technology that can enhance both business units. The business problem was solved using a non linear approach without disrupting the company's day to day operation. The result became two stand alone non linear businesses operating under a joint linear process.
Citation Information
Browder, Michael; Czuchry, Andrew J.; and Eads, April. 2015. Building a Broadband Community With a Baldrige Based Approach. ASEE Annual Conference and Exposition, Conference Proceedings. Vol.122nd ASEE Annual Conference and Exposition: Making Value for Society(122nd ASEE Annual Conference and Exposition: Making Value for Society). https://www.asee.org/public/conferences/56/papers/11810/download