Service Quality in Hospitals: An Integrated Approach

Creator(s)

Mahmoud M. Yasin, East Tennessee State University
Ugur Yavas, East Tennessee State University

Document Type

Article

Publication Date

3-22-1994

Citation Information

Yasin, Mahmoud M.; and Yavas, Ugur. 1994. Service Quality in Hospitals: An Integrated Approach. Journal of Hospital Marketing. Vol.9(1). 45-54. https://doi.org/10.1300/J043v09n01_05 PMID: 10142139 ISSN: 0883-7570