Fitness Center Service Quality Model Confirmation SQAS-19
Document Type
Article
Publication Date
1-1-2017
Description
A fitness center service quality measure was tested with 151 respondents to confirm a 19-item, five-factor model. The results substantiated the SQAS-19 as an adequate measure of fitness center service quality in that it continued to demonstrate that service quality is a multidimensional construct. Alpha and construct reliability coefficients found within the current study were relatively consistent with prior findings that support the use of this more parsimonious and less invasive version of a fitness center service quality assessment.Subscribe to JPRA
Citation Information
Walker, Joseph T.; Farren, Gene; Dotterweich, Andy R.; Gould, James; and Walker, Laura. 2017. Fitness Center Service Quality Model Confirmation SQAS-19. Journal of Park and Recreation Administration. Vol.35(4). 49-58. https://doi.org/10.18666/JPRA-2017-V35-I4-7922 ISSN: 2160-6862