Satisfaction With Care Among Homeless Patients: Development and Testing of a Measure
Document Type
Article
Publication Date
1-1-2004
Description
The purpose of this study was to establish the reliability and validity of the Homeless Satisfaction With Care Scale, a measure of satisfaction with care among homeless clients; and to examine selected predictors of satisfaction with care. A descriptive cross-sectional study was conducted comparing an inductively developed measure of satisfaction with 2 established satisfaction measures in a sample of 168 homeless clients who used a rural or an urban clinic. The inductively developed satisfaction scale had good internal consistency reliability and was significantly related to the established measures of satisfaction, supporting its construct validity. Generally, patient characteristics were not associated with satisfaction level. However, Black clients had significantly lower satisfaction levels than White clients; satisfaction differed between the rural and urban sites. Race and clinical site explained 7% of variance in satisfaction. The inductively developed measure provides a salient and appropriate measure of satisfaction with care for future studies with the unique population of homeless.
Citation Information
Macnee, Carol L.; and McCabe, Susan. 2004. Satisfaction With Care Among Homeless Patients: Development and Testing of a Measure. Journal of Community Health Nursing. Vol.21(3). 167-178. https://doi.org/10.1207/s15327655jchn2103_4 PMID: 15388395 ISSN: 0737-0016