Assessing the Competitive Effectiveness of Hospitals: The Role of Quality Improvement Initiatives
Document Type
Article
Publication Date
4-1-2011
Description
The dynamic relationships relevant to the competitive environment and competitive business methods utilised are examined for a sample of 107 hospitals with different operational characteristics. The data collected was analysed utilising a structural equation modeling approach. The results of the analysis clearly show that the effective implementation of quality improvement initiatives is associated with operational benefits. These operational benefits, in turn, were found to be associated with strategic organisational benefits. The path to these benefits appears to be motivated by environmental changes.
Citation Information
Yasin, Mahmoud; Augusto, Mário; Lisboa, João; and Miller, Phillip. 2011. Assessing the Competitive Effectiveness of Hospitals: The Role of Quality Improvement Initiatives. Total Quality Management and Business Excellence. Vol.22(4). 433-442. https://doi.org/10.1080/14783363.2010.545552 ISSN: 1478-3363