Service Quality in the Postal Services in Turkey: A Canonical Approach
Document Type
Article
Publication Date
11-17-2000
Description
This article reports the results and managerial implications of a Turkish study which investigated relationships between service quality, background characteristics and, customer satisfaction and selected behavioral outcomes.
Citation Information
Yavas, Ugur. 2000. Service Quality in the Postal Services in Turkey: A Canonical Approach. Journal of Nonprofit and Public Sector Marketing. Vol.7(3). 31-43. https://doi.org/10.1300/J054v07n03_03 ISSN: 1049-5142
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