An Assessment of Selected Psychometric Properties of a Service Quality Scale: An International Study (Bank Employees)

Creator(s)

Ugur Yavas, East Tennessee State University
Noyan Arsan, University of West Georgia

Document Type

Article

Publication Date

11-21-1995

Citation Information

Yavas, Ugur; and Arsan, Noyan. 1995. An Assessment of Selected Psychometric Properties of a Service Quality Scale: An International Study (Bank Employees). Journal of Customer Service in Marketing and Management. Vol.1(4). 105-116. https://doi.org/10.1300/J127v01n04_10 ISSN: 1069-2533