Application of Root Cause Analysis in a Service Delivery Operational Environment: A Framework for Implementation

Creator(s)

Jeffrey J. Dorsch, East Tennessee State University
Mahmoud M. Yasin, East Tennessee State University
Andrew J. Czuchry, East Tennessee State University

Document Type

Article

Publication Date

1-1-1997

Citation Information

Dorsch, Jeffrey J.; Yasin, Mahmoud M.; and Czuchry, Andrew J.. 1997. Application of Root Cause Analysis in a Service Delivery Operational Environment: A Framework for Implementation. International Journal of Service Industry Management. Vol.8(4). 268-289. https://doi.org/10.1108/09564239710174372 ISSN: 0956-4233