Customer-Service Provider Relationships: An Empirical Test of a Model of Service Quality, Satisfaction and Relationship-Oriented Outcomes

Creator(s)

Donald J. Shemwell, East Tennessee State UniversityFollow
Ugur Yavas, East Tennessee State University
Zeynep Bilgin, Marmara Üniversitesi

Document Type

Article

Publication Date

1-1-1998

Citation Information

Shemwell, Donald J.; Yavas, Ugur; and Bilgin, Zeynep. 1998. Customer-Service Provider Relationships: An Empirical Test of a Model of Service Quality, Satisfaction and Relationship-Oriented Outcomes. International Journal of Service Industry Management. Vol.9(2). 155-168. https://doi.org/10.1108/09564239810210505 ISSN: 0956-4233