Managing the Quality Effort in a Health Care Setting: An Application
Document Type
Review
Publication Date
1-1-1999
Description
Recent marketplace realities and trends have forced health care institutions to adopt strategic orientations that stress a customer focus. Central to such strategic orientations is the effective utilization of service quality practices and philosophies. Toward that end, this research offers health care institutions an affordable methodology. A real-life application of the rapid assessment methodology (RAM) in a health care operational setting is presented. Finally, a framework to guide the implementation of the RAM methodology is outlined and explored.
Citation Information
Yasin, Mahmoud M.; Czuchry, Andrew J.; Jennings, Donna L.; and York, Christopher. 1999. Managing the Quality Effort in a Health Care Setting: An Application. Health Care Management Review. Vol.24(1). 45-56. https://doi.org/10.1097/00004010-199901000-00005 PMID: 10047978 ISSN: 0361-6274