Review of Benchmarking Literature: A Proposed Model for Implementation

Document Type

Article

Publication Date

1-1-1995

Description

This paper presents a generic conceptual benchmarking model which can be applied in manufacturing and service operational environments. The literature dealing with benchmarking was investigated and integrated in the form of a practical model for the implementation of benchmarking. The proposed model and associated framework have both strategic and operational implications for managers as they attempt to gain a competitive advantage in the marketplace.

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