Experiences, Perceptions, and Usage of Telehealth Services Among Mental Healthcare Providers and Non-Mental Healthcare Providers
Location
Culp Center Rm. 217
Start Date
4-25-2023 2:20 PM
End Date
4-25-2023 2:40 PM
Faculty Sponsor’s Department
Health Services Management & Policy
Name of Project's Faculty Sponsor
Manik Ahuja
Additional Sponsors
Manik Ahuja, Kate Beatty, David Shoham
Competition Type
Competitive
Type
Oral Presentation
Project's Category
Health Information Technology, Health Services Delivery, Mental Health, Public Health
Abstract or Artist's Statement
Background
Due to the COVID-19 pandemic, there was a significant reduction in in-person healthcare visits as a precautionary measure to minimize the risk of infection for both patients and healthcare provides. Consequently, there was a remarkable surge in the adoption of telehealth services, although mental healthcare services were already using it more frequently than primary and specialty care services before the pandemic. Despite the continued increase in telehealth services, there are differing views among healthcare providers on the efficacy of providing healthcare services remotely, leading to an opportunity to investigate this matter further.
Objective
The primary goal of this study was to evaluate differences in perceptions and attitudes, experience with patient interactions and overall telehealth experiences between mental health providers and non-mental health providers.
Methods
The proposed study collected primary data through surveying providers across the United States from November 2022-March 2023. The surveys were conducted through REDCap, and disseminated through research staff outreach and recruitment. Providers were asked to complete a 33-item survey, which took them about 30 minutes to finish and queried them about their satisfaction, utilization, and experiences with telehealth. The provider survey was disseminated to both mental health providers and non-mental health providers who use telehealth technology. Descriptive analysis was conducted to determine the characteristics of the population surveyed. Data was then dichotomized by mental health providers vs. non-mental health providers. Differences in mean responses for all variables between mental health and non-mental health providers was assessed using Mann-Whitney U (MW) tests.
Results
A Mann-Whitney Wilcoxon test indicated that the satisfaction with the telemedicine platform was greater for non-mental healthcare providers than mental healthcare providers (p < .05). A Mann-Whitney Wilcoxon test indicated that the reliability of the telemedicine app for facilitating health care services, that the ability to trust the telemedicine application to work, the lack of physical contact during a video visit being a problem, the video visits being a convenient form of healthcare delivery, the visits on the telehealth system are the same as in-person visits, and that continued use of telehealth services in the future was greater for mental healthcare providers than non-mental healthcare providers (p < .05).
Conclusions
Looking forward, we expect to see more extensive studies involving providers from various regions and the implementation of additional approaches to enhance their experiences.
Experiences, Perceptions, and Usage of Telehealth Services Among Mental Healthcare Providers and Non-Mental Healthcare Providers
Culp Center Rm. 217
Background
Due to the COVID-19 pandemic, there was a significant reduction in in-person healthcare visits as a precautionary measure to minimize the risk of infection for both patients and healthcare provides. Consequently, there was a remarkable surge in the adoption of telehealth services, although mental healthcare services were already using it more frequently than primary and specialty care services before the pandemic. Despite the continued increase in telehealth services, there are differing views among healthcare providers on the efficacy of providing healthcare services remotely, leading to an opportunity to investigate this matter further.
Objective
The primary goal of this study was to evaluate differences in perceptions and attitudes, experience with patient interactions and overall telehealth experiences between mental health providers and non-mental health providers.
Methods
The proposed study collected primary data through surveying providers across the United States from November 2022-March 2023. The surveys were conducted through REDCap, and disseminated through research staff outreach and recruitment. Providers were asked to complete a 33-item survey, which took them about 30 minutes to finish and queried them about their satisfaction, utilization, and experiences with telehealth. The provider survey was disseminated to both mental health providers and non-mental health providers who use telehealth technology. Descriptive analysis was conducted to determine the characteristics of the population surveyed. Data was then dichotomized by mental health providers vs. non-mental health providers. Differences in mean responses for all variables between mental health and non-mental health providers was assessed using Mann-Whitney U (MW) tests.
Results
A Mann-Whitney Wilcoxon test indicated that the satisfaction with the telemedicine platform was greater for non-mental healthcare providers than mental healthcare providers (p < .05). A Mann-Whitney Wilcoxon test indicated that the reliability of the telemedicine app for facilitating health care services, that the ability to trust the telemedicine application to work, the lack of physical contact during a video visit being a problem, the video visits being a convenient form of healthcare delivery, the visits on the telehealth system are the same as in-person visits, and that continued use of telehealth services in the future was greater for mental healthcare providers than non-mental healthcare providers (p < .05).
Conclusions
Looking forward, we expect to see more extensive studies involving providers from various regions and the implementation of additional approaches to enhance their experiences.