Date of Award
Thesis Professor Department
Literature and Language
This thesis recounts my personal experience working as a volunteer medical interpreter for the Language and Culture Resource Center at East Tennessee State University. The result of my time spent volunteering as a medical interpreter, shadowing professional medical interpreters, and witnessing patient-provider interactions during interpreted sessions was an inspiration to study medical interpretation further and delve into the challenges faced by patients who require medical interpreters. During my time researching this topic, I found that the United States is severely lacking in Spanish medical interpreters—with some healthcare facilities employing no medical interpreters—even though the size of the Hispanic population is on the rise. I also found that the language and cultural barriers to the Hispanic population receiving quality healthcare are a significant reason why the Hispanic population reports a lower satisfaction with U.S. healthcare. Through years of observation and practice, I developed research questions to help guide one in discovering what areas the Hispanic population is least satisfied with in healthcare. To discern what those areas of the greatest dissatisfaction are exactly, this research study manifests in the creation of a survey designed to improve the quality of healthcare received by the Hispanic population of Northeast Tennessee by identifying some of the principal issues faced by the Hispanic population within the U.S. healthcare system. The goal of this thesis is to highlight these issues as areas of focus for healthcare providers when they care for patients specifically in interpreted appointments.
East Tennessee State University
Honors Thesis - Open Access
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.
DeRegis, Azayzel, "A Survey to Highlight Areas of Focus for Patient Care in Settings Utilizing Medical Interpretation" (2022). Undergraduate Honors Theses. Paper 702. https://dc.etsu.edu/honors/702
Copyright by the authors.
Family Medicine Commons, First and Second Language Acquisition Commons, Health Communication Commons, Interprofessional Education Commons, Latin American Literature Commons, Latin American Studies Commons, Medical Humanities Commons, Public Health and Community Nursing Commons, Quality Improvement Commons, Spanish Linguistics Commons, Translational Medical Research Commons