Efficacy of Job and Personal Resources Across Psychological and Behavioral Outcomes in the Hotel Industry
The study reported in this article examines the nature of relationships among job and personal resources, and psychological and behavioral outcomes. A related objective of the study is to uncover whether these relationships vary according to outcome type. Frontline employees of several hotels throughout the Turkish Republic of Northern Cyprus serve as the study setting. Results and their implications are discussed, and avenues for future research are offered.
Yavas, Ugur; Karatepe, Osman M.; and Babakus, Emin. 2011. Efficacy of Job and Personal Resources Across Psychological and Behavioral Outcomes in the Hotel Industry. Journal of Human Resources in Hospitality and Tourism. Vol.10(3). 304-314. https://doi.org/10.1080/15332845.2011.555881 ISSN: 1533-2845