Do you find it hard to envision the future when you are struggling to keep up with the present? A reality in many libraries is high demand but limited resources. In this session, participants will develop a menu of current services offered in their position or department. After group discussions on criteria for evaluating services and shortening workflows, participants will eliminate one service and/or shorten its prep time in order to add a forward thinking service.
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Clamon, Travis; Sergiadis, Ashley; and Young, Jennifer. 2018. Not Enough Cooks in the Kitchen: Balancing Quality and Speed in Services. The Collective, Knoxville, TN.