Off-campus ETSU users: To download "Campus Only" theses, please use the following link to log in to our proxy server with your ETSU username and password.
Non-ETSU users: Please talk to your librarian about requesting this thesis through interlibrary loan.
MS (Master of Science)
Date of Award
Committee Chair or Co-Chairs
Keith V. Johnson, Hugh W. Broome, Carroll R. Hyder
The operational advantages of a pull system are very well documented. These advantages include not only operational efficiency and quality, but also the enhancement of the customer oriented of the organization.
The objective of this field study is to examine the applicability and potential advantages of a pull operational system in a mid-size manufacturing organization. Philosophies, tools, and concepts of Just-in-Time, Theory of Constraints, Business Process Re-engineering, and Root Cause Analysis are used to analyze the existing operational system, to identify its weaknesses, and finally to re-engineer it to be more consistent with a pull operational system.
The results of this field study appear to be consistent with reported findings in the literature. The results point to both operational gains and customer related benefits which can be attributed to the pull operational system philosophy. Conclusions and recommendations are presented and discussed in light of their practical and theoretical implications.
Thesis - Campus Only
Muhdi, Rani, "Re-Engineering the Operational System to Enhance the Customer Orientation of a Mid-Size Firm: A Field Study." (2002). Electronic Theses and Dissertations. Paper 641. https://dc.etsu.edu/etd/641
Copyright by the authors.