EdD (Doctor of Education)
Date of Award
Committee Chair or Co-Chairs
Jim Lampley, Hal Knight, Stephanie Tweed
This purpose of this phenomenological study was to understand the impact of emotional intelligence on decision-making in higher education administrators. A qualitative research design was used for this study. Data was collected in three phases from the following sources; survey, case study submissions, and open-ended face-to-face interviews. The research data, about emotional intelligence and decision-making, were collected form ten higher education administrators. Constant comparative method was an important part of the data collection process for this study. Range of participant leadership experience was 3-8+ years and participant roles were either, Department Chair, Program Director, Dean, Provost, and President. The findings from this research study indicate that decision-making is impacted by emotional intelligence of higher education leaders. Empathy, self-awareness, and relationship management were influential components in navigating difficult situations, conflict resolution, and the decision-making process.
Dissertation - unrestricted
Ellis, Rachel, "Emotional Intelligence and Decision-Making in Higher Education Administrators in Post-Secondary Institutions in Eastern Tennessee" (2020). Electronic Theses and Dissertations. Paper 3742. https://dc.etsu.edu/etd/3742
Copyright by the authors.