Degree Name

MA (Master of Arts)


Liberal Studies

Date of Award


Committee Chair or Co-Chairs

Carla E. Warner

Committee Members

Nancy Dishner, Sally S. Lee


This study examined adult students' perceptions of satisifaction levels within specific areas of the ETSU campus. The population surveyed included 106 undergraduate adult learners aged 25 years and older. The Noel Levitz Student Satisfaction Inventory, 4-year College and University Version was the survey instrument used to share feedback about the adult learners' collegiate experiences thus far. Responses received would give campus leadership feedback about the satisfaction levels of adult learners at ETSU.

The purpose of this study was to determine if the adult learner at ETSU is satisfied with his/her overall learning experience. Adult students were asked to rank programs and services offered at ETSU and how they felt they may or may not have contributed to their overall learning experiences. Age was the determinant for the sample. Survey data from adult learners, 25 years and above, was included in this study.

This study employed descriptive statistics using frequency distributions to analyze the data. Because this was a cluster sample, frequency distributions were used to report the number of times the value occurs and the percentage of respondents in each category. In order to analyze data received, questions were broken down and placed into one of seven categories used to answer the research questions. The seven categories were overall learning experience, bookstore services, food service, academic programs and services, administrative programs, caring campus, and campus commitment to student learning.

Results of the data revealed that the majority of adult learners at East Tennessee State University were satisfied with all aspects surveyed on the campus and the institutions's commitment to adult learner programs and services. Although all aspects surveyed on campus received high satisfaction levels, areas such as food service, counseling staff, financial aid, and creating a sense of belonging indicated lower satisfaction levels. These areas could be researched further in order to increase adult learner satisfaction levels at East Tennessee State University.

Document Type

Thesis - unrestricted


Copyright by the authors.