MS (Master of Science)
Date of Award
Committee Chair or Co-Chairs
Dr. Mohammad Moin Uddin
Dr. Keith Johnson, Dr. Hugh Rogerd
As the U.S. and world economies emerge from years of recession, the hardwood flooring market is currently enjoying strong growth. With this growth come new challenges for hardwood flooring manufacturers. Strong competition from foreign markets and rising log prices are reducing product margins and forcing companies to think lean, while improving product quality.
QEP Wood Flooring division, who struggled through the worst of the U.S. economic down turn is now regaining ground as a strong competitor in the hardwood flooring market. This turnaround is due to internal changes to decrease waste and increase product quality. This is accomplished by using the quality control department as a tool to aid manufacturing.
To accomplish these changes, QEP implemented the use of quality tools and employee awareness training; as a result QEP increased overall product quality and yields while reducing customer claim pay outs.
Thesis - Open Access
Black, Steve E., "Using Basic Quality Tools to Improve Production Yields and Product Quality in Manufacturing" (2015). Electronic Theses and Dissertations. Paper 2594. https://dc.etsu.edu/etd/2594
Copyright by the authors.