Expanding Technology Access to Increase Retention
In Fall semester 2021, Sherrod Library at ETSU provided the Personal Librarian (PL) program to First Generation and Transfer students. The PL contacts over 1600 students weekly by email, providing a newsletter with University and Library services. The PL also connected on a personal level with a YouTube video bi-monthly. The program was designed to build a relationship with the students so that they are comfortable asking for help and feel more confident in their ability to receive assistance.
Wilson, Jonathan R.; and Paddock, Jeri. 2022. Expanding Technology Access to Increase Retention. Alaska Library Association Conference, Virtual.