Honors Program
University Honors
Date of Award
5-2011
Thesis Professor(s)
Deborah Harley
Thesis Professor Department
Human Development and Learning
Thesis Reader(s)
Mary Lagnebrunner
Abstract
Increased emphasis on process improvements in all organizations challenges leaders to institute change. Using a case study approach, the current research examined an organizational change initiative embarked on by the leadership of a local non-profit organization to obtain improvement in service delivery and acquire outcome measurements. There is little in the literature concerning organizational change initiatives and the use of change models in the non-profit sector. This study examined staff perception of an organizational change initiative using Kotter’s (1995) 8 step change model as benchmarks of success. Kotter’s (1995) 8 Steps for Change is a popular change model often used in the for-profit setting. Through ethnographic observation and staff surveys, the researcher examined the progress and success of the non-profit organizational change initiative and staff perception of change using Kotter’s model. The model was overlaid to illustrate its value and applicability as tool for organizational change in the non-profit setting.
Document Type
Honors Thesis - Open Access
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.
Recommended Citation
Richesin, Anna Lora, "Assessing the Implementation of a Non-profit Organizational Change Initiative Using Kotter’s (1995) 8 Step Change Model." (2011). Undergraduate Honors Theses. Paper 10. https://dc.etsu.edu/honors/10
Copyright
Copyright by the authors.