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MA (Master of Arts)
Criminal Justice and Criminology
Date of Award
Committee Chair or Co-Chairs
Larry S. Miller
John T. Whitehead, Michael C. Braswell
Police executives must be responsive to the needs of the citizens in order to receive their cooperation. This study used survey responses from 190 residents of the unincorporated part of Washington County, Tennessee, to measure citizens' satisfaction with the services provided by the Washington County TN Sheriff's Office, and to determine what services and special components of the Sheriff's Office were important to them.
A significant difference was found in satisfaction with police services when compared by race, polite treatment by the police, type of contact with police, and night walking safety. However, no significant difference was found in satisfaction with police services when compared by socioeconomic status, fair treatment by the police, visibility of patrol cars in neighborhoods, and prior victimization. It was also found that the citizens felt the greatest needs of their Sheriff's Office were more officers and more jail and administrative office space.
Thesis - Campus Only
Jamerson, Russell, "Satisfaction with Police Services among Residents of Washington County, Tennessee: A Survey of Citizens' Attitudes and Opinions." (2005). Electronic Theses and Dissertations. Paper 1086. http://dc.etsu.edu/etd/1086
Copyright by the authors.