Degree Name
MPH (Master of Public Health)
Program
Public Health
Date of Award
8-2005
Committee Chair or Co-Chairs
Mary Beth Hogan
Committee Members
Joel Ryman, Michael Dunn
Abstract
Not many studies have been conducted in the past to determine patients' level of satisfaction in academic dental hygiene settings. This patient satisfaction study analyzed the level of patient satisfaction with the dental hygiene clinic at East Tennessee State University, Johnson City, TN. The purpose of the study was to determine if there was a statistically significant influence of demographic characteristics of the patients and the affective behavior of the care providers on level of patient satisfaction. It was concluded that except for age, other demographic variables did not have any statistically significant influence on patient satisfaction. Also, care provider's affective behavior significantly influenced patient satisfaction. Overall, the dental hygiene patients were satisfied with the clinic. As patients' needs are prioritized in this customer-driven industry, such positive patient satisfaction data can be used for the welfare of the patients, the care providers, and the health care organization.
Document Type
Thesis - unrestricted
Recommended Citation
Bhoopathi, Vinodh, "Determining the Level of Patient Satisfaction in a Dental Hygiene Setting." (2005). Electronic Theses and Dissertations. Paper 1035. https://dc.etsu.edu/etd/1035
Copyright
Copyright by the authors.